Refund Policy

1. Digital Products — eBooks & Guides

All eBooks, guides, templates, and other downloadable digital products available through ByteShelf are digital products.

Because these products are delivered electronically and may be available for immediate download after successful payment, digital product purchases are generally final and non-refundable once the product has been accessed or downloaded.

We recommend carefully reviewing the product description, features, and available information before completing your purchase.

2. Instant Digital Downloads

For eligible digital purchases, the purchased product may be made available for download immediately after successful payment.

Once the digital product has been provided, accessed, or downloaded, we generally do not offer refunds due to a change of mind, accidental purchase, or no longer needing the product.

3. Problems With Digital Downloads

If you experience a genuine technical issue with a purchased digital product, please contact us as soon as possible.

Examples include:

• A download link that does not work
• A corrupted or incomplete file
• Receiving the wrong digital product
• Being unable to reasonably access a purchased file
• A technical issue preventing the purchased product from being downloaded

We will review the issue and, where appropriate, provide a working download link, replacement file, or another reasonable solution.

4. Shopify & WordPress Development Services

ByteShelf offers fixed-price Shopify and WordPress development packages.

Full payment is required before development work begins.

Because project resources, development time, planning, design, coding, configuration, and other work are allocated based on the selected package, payments are generally non-refundable once project work has commenced.

5. Cancellation Before Project Work Begins

If you request cancellation before any work on your project has started, you may contact us to request a refund.

Any refund request will be reviewed on a case-by-case basis. Where applicable, non-recoverable payment processing fees, administrative costs, or setup costs may be deducted from the refund.

6. Cancellation After Work Has Started

Once work has commenced, payments are generally non-refundable.

Project work may include:

• Design and layout work
• Shopify theme customization
• WordPress development
• Custom coding
• Liquid, PHP, CSS, or JavaScript development
• Store or website configuration
• App or plugin setup
• Integrations
• Product or content setup
• Testing and optimization
• Technical configuration
• Other work included within the selected package

If a project is cancelled after work has started, ByteShelf may retain payment for work already performed and costs already incurred.

7. Completed or Delivered Projects

Once the agreed project deliverables have been completed, delivered, approved, handed over, or deployed to your live website or store, the payment is non-refundable.

This includes completed Shopify stores, WordPress websites, custom theme sections, custom functionality, integrations, configurations, and other agreed development work.

8. Changes to Project Scope

Refunds are not provided simply because a customer requests features or changes that are outside the original package.

If you request additional functionality, pages, integrations, revisions, or development work that is not included in your selected package, additional charges may apply.

Any additional work should be agreed upon before development begins.

9. No Guarantee of Business Results

ByteShelf provides development and technical services based on the agreed project scope.

We do not guarantee specific sales, revenue, traffic, conversion rates, rankings, or other business results unless a specific written guarantee has been expressly agreed upon.

Failure to achieve a particular business result does not automatically qualify a customer for a refund.

10. Duplicate Payments

If you believe you have accidentally paid for the same product or service more than once, please contact us as soon as possible with your order or transaction details.

We will review verified duplicate transactions and determine an appropriate resolution.

11. Exceptional Circumstances

We understand that exceptional situations may occasionally occur.

If you believe there has been an error with your payment, digital product, or development service, please contact us and explain the situation.

We will review legitimate concerns on a case-by-case basis and, where appropriate, may provide a replacement, correction, credit, partial refund, or another reasonable solution.

12. Payment Processing Fees

Where a refund is approved, non-recoverable payment processing fees or third-party transaction charges may be deducted from the refund where permitted by applicable law.

13. How to Request Assistance

If you need assistance regarding a refund or an issue with your order, please provide:

• Your name
• Order or transaction details
• Product or service purchased
• Date of purchase
• Description of the issue

Providing accurate information helps us review your request more efficiently.

14. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides you with rights that cannot be waived or limited, those rights will continue to apply.

15. Changes to This Refund Policy

ByteShelf may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Refund Policy, a digital download, or a Shopify or WordPress development project, please contact us at support@byteshelf.store .

We will review your request and respond as reasonably possible.

17. Acceptance of This Policy

By purchasing a digital product or purchasing a Shopify or WordPress development package from ByteShelf, you acknowledge that you have read and understood this Refund Policy.

We encourage all customers to review the relevant product or service information carefully before completing their purchase.